Terms and Conditions

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Richard Marshall Coaching Ltd

Executive Coaching services are supplied by Richard Marshall Coaching Ltd Company Registration: 10041085 whose registered address at 8a Wingbury Courtyard Business Village Wingrave Bucks, HP22 4LW, subject to these terms and conditions (“the Terms”). In these Terms, “we”/”us”/”our” means Richard Marshall and Richard Marshall Coaching Ltd, and “you”/”your”/”yours” means you, the client. The Terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties. Any booking for a coaching session, made by you with us, will be deemed your acceptance of these terms and conditions.

1. About your Coaching Agreement:

For you to get the best results from coaching, we will discuss and agree the best package for you. 

Typically, in the first phase of coaching there will 6 coaching sessions spread out over 3-6 months.

1.1 We agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms. 1.2 The exact date and time of our supply of the Services and of the amount of the Fee shall be agreed in advance between the parties and shall be notified to you by us either by telephone or by email. [“Fee” means the sum payable by you to us for the Services. ”Services” means such coaching services (including but not limited to individual one-to-one sessions, group programmes, and telephone sessions) as requested by you. ”Session” means a coaching session.]

2. Understanding the Coaching Commitment:

When you enter into a coaching agreement with me, you accept that Coaching is a structure that facilitates the process of personal and professional development. Coaching supports whole, healthy and resourceful people as they work out how to move forward in a current professional situation, or explore the kind of future they wish to create for themselves. Coaching draws out the intelligence and wisdom of the client rather than taking on a role of advising or being an expert consultant. Therapeutic or counselling approaches are different from coaching, although coaching does address personal issues or life conditions that have impact on professional effectiveness.  

2.1 The coach and client are committed to observing the boundaries of coaching and agree to seek referral should it become clear that further help is needed. 2.2 The client can, at any point in the coaching session, declare their preference not to discuss a specific issue and this will be respected. 

3. The coach/client relationship and obligations

By entering into this relationship, the coach and client acknowledge that the client wants to make significant progress in some part of their working life and will both be fully committed to this aim.  

3.1 We shall endeavour to provide the Services in accordance with these Terms. The client can count on the coach to support the client’s aspirations and growth by asking questions, making observations, and providing a safe, supportive space in which these topics can be discussed. 3.2 You shall: (i) co-operate with us as reasonably necessary in order to enable us to provide the Services; and (ii) notify us of if you have any special requirements relating to the Services prior to us providing the Services. 3.3 The coach can count on the client to be committed to their personal and professional development, willing to challenge current beliefs, and able to accept feedback. The client will make the time to do the development work that happens between sessions.  3.4 The coach and client agree to respect each other’s time by being punctual for meetings and phone calls and by showing up prepared for the session, having set aside the time to work together.

4. Confidentiality: 

The coaching relationship is built on trust and is subject to data protection.  4.1 The coach agrees to 

keep all conversations and information with the client private and confidential. Confidentiality will be strictly held. No personal ideas, information or thoughts expressed will be shared with anyone (including any sponsoring organisation) except with the permission of the client. The only exception to this would be anything said by the client suggesting they might harm themselves or others. 4.2 The coach will engage in “coaching supervision” in accordance with coaching best practice and it may be necessary for the coach to discuss aspects of the coaching session with their supervisor, though no personal details will ever be disclosed. 4.3 Notes regarding the session will be kept in a personal file and stored in accordance with the data protection regulations pertaining to the UK.  

5. Coaching Fees: 

The normal fee is £400/hour and the normal session length is two hours. A significant discount is offered for charities and for unsponsored individuals. Any psychometric costs and travel expenses will be charged as incurred. Any additional work or extension of coaching will be agreed in advance.

5.1 Payment shall be made in pounds sterling by BACS or CHAPS (see invoice for details). 5.2 50% of the fee is payable on agreement and 50% halfway through. 5.3 The client or coach may discontinue the coaching relationship at any time and for any reason. Where the client terminates the arrangement, any unused coaching fees will not be returned. 5.4 You understand and agree that, in the event that if you fail to pay fees that are due, we reserve the right to: (i) charge interest on any late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and (ii) claim compensation for any reasonable debt recovery costs incurred. 

6. Cancellation: 

Rescheduling a coaching session is easily done with appropriate notice. 6.1 In the event that you notify us that you wish to cancel or postpone the Services or the Session prior to the time of commencement, you shall do so 48 hours or more in advance of the scheduled Session. If you notify us less than 48 hours in advance, the Fee is not refundable. 6.2 In the event that we cancel the Services or a Session, as applicable, for any reason, we shall offer you a new date for the Services or the Session and no additional Fee shall be payable by you. If such date is not reasonably acceptable to you we will refund any Fee that has been paid. 6.3 If the client is late for coaching, the session will be deemed to have started, and will therefore finish, at the agreed time. 

7. Limitations:
7.1 We shall not be liable to you (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive/consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services. 7.2 Subject to Clause 7.1, our liability to you shall at all times be limited to the amount paid, if any, by you for the Services.

8. Other
8.1 Force majeure We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay or failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control. 8.2 Waiver No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing. 8.3 Severability If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law. 8.4 Governing law These Terms shall be governed by and construed in accordance with British law and the parties agree to submit to the exclusive jurisdiction of the same.